This currently is my secondary research project.

In this work, we are investigating how human-computer interaction (HCI) and user experience (UX) professionals do their jobs. This project is motivated by my desire to stay up to date in teaching in the graduate HCI program at DePaul. HCI/UX a multidisciplinary field in which approaches for understanding end-user experience are rapidly evolving; specifically, we are exploring:

  • How professionals define their work, how definitions change over time and how definitions differ regionally and/or among companies.
  • Methods used to explore end-user goals, needs and desires, e.g., how accessibility is considered.
  • Methods used to communicate about end-users among different professional roles.
  • How UX/HCI is taught at the University level; specifically, we have researched how accessibility is taught.

This image depicts a simplified User Consideration Model; the image is from a paper published in the Journal of Technical Writing and Communication



Publications (email me if you would like a copy)

Putnam, C., Dahman M., Rose, E., Cheng, J., and Bradford, G. (2015). Teaching Accessibility, Learning Empathy. In Proceedings of Annual ACM Conference on Conference on Computers and Accessibility, ASSETS '15, October 26-28, Lisbon, Portugal. (Poster: Acceptance rate: 51%).

Putnam, C., Reiner, A., Ryou, E., Caputo, M., Cheng, J., Allen, M., Singamaneni, R. (2015). Human-Centered Design in Practice: Roles, Definitions, and Communication. Submitted to Journal of Technical Writing and Communication. (Accepted: in press).

Zagal, J, and Putnam, C. (2013). Teaching Games User Research. In Proceedings of the 2013 annual conference extended abstracts on Human factors in computing system, CHI EA '13, April 29-May 2, Paris, France. CHI 2013, Paris, France. April 27, 2013 (Workshop paper: Acceptance rate: 20%).

Putnam, C., Wozniak, K., Zefeldt, M.J., Cheng, J., Caputo, M., and Duffield, C. (2012). How do professionals who create computing technologies consider accessibility? In Proceedings of the 14th Annual ACM Conference on Conference on Computers and Accessibility, ASSETS '12, October 22 - 24, Boulder, CO, USA, (Acceptance rate 28%).

Putnam, C. and Kolko, B. (2012). HCI Professions: Differences and definitions. In Proceedings of the 2012 annual conference extended abstracts on Human factors in computing systems (CHI EA '12), Austin, TX, USA. (Poster: Acceptance rate: 48%).

Funded Researh Grants

Title: Support for Teaching Accessible Computing through Biographical Short Films: A Pilot Project
Role: Principal Investigator (PI)
Grantor: Vincentian Endowment Fund | DePaul University
Amount: $8,000
Status: Funded Winter 2016
Title: Exploring user-experience professions in human-computer interaction
Role: Principal Investigator (PI)
Grantor: University Research Council | DePaul University
Amount: $3,290
Status: Funded Spring 2011

Work-in-progress: HCI Professions: Differences and definitions, CHI 2012 | PDF version of the poster in new tab.